Refunds and exchanges

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 14 days of purchase. You can return your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

• Send us an email at: info@monellestore.com
• Or through our contact us page.